Delivery

We aim to dispatch orders within two working days. Delivery times vary according to the delivery destination but as a guide; deliveries to the UK take 2 to 5 days, deliveries to Europe take 5 to 7 days, deliveries to USA & Canada take 7 to 10 days and deliveries to the rest of the world take up to 14 days. We regret we are unable to deliver to PO Boxes.

Please note that after an order has been dispatched we are unable to amend delivery details.

Shipping Costs

Charges below are per order up to the weight of 5kg and are calculated at checkout according to the number of items purchased and delivery destination.

The delivery times shown at checkout are a guideline only and cannot be guaranteed.

Sales Tax & Customs Duties for International Customers

If you order from our site, for delivery outside the United Kingdom, your parcel may be subject to import duties and taxes which are levied when the delivery reaches its destination. You will be responsible for the payment of any such import duties and taxes. For further information on duty and tax we suggest you contact your local Customs office.

Please also note that Customs clearance procedures may delay the delivery of your goods, especially if your local Customs office or any other representative has difficulties getting in touch with the recipient of the parcel. To ensure smooth delivery, please make sure the delivery contact details are accurate and the recipient is expecting the parcel.

Please be advised that we reserve the right to deduct from a refund any costs incurred by us for the return shipment of Goods refused by the customer at Customs in the destination country.

Returns

If you are not happy with your door knocker, we provide free returns for our customers who live in the UK. Please contact us at customercare@adamsandmack.com within fourteen (14) days of receiving your item, so that we can provide a returns label.

Please ensure you return your door knocker unused and undamaged with the protective pouch, ancillary items and gift box (if provided). Once we have received it, you are entitled to a full refund minus initial postage costs, provided it is returned in perfect condition. We will endeavour to reimburse you within seven (7) working days of receiving the returned goods.

Non UK Returns

We regret that we do not provide free returns for our customers who live outside the UK. If you would like to return your door knocker please email customercare@adamsandmack.com so we can provide return information.