Privacy policy

Adams & Mack Ltd is committed to protecting your personal information and will only use the information that it collects about you lawfully and in accordance with the General Data Protection Regulation (GDPR) and this Privacy Policy.

This Privacy Policy sets out the types of personal data that we may collect from you when you interact with us. It also explains how we’ll store and process that data, and how we will keep it safe.

The data controller of www.adamsandmack.com is Adams & Mack Ltd of South Devon House, Babbage Road Industrial Estate, Totnes Devon TQ9 5JA (referred to as ‘we,’ ‘our’ and ‘us.’)

We may make changes to our Privacy Policy periodically, so do check back frequently to make sure you are aware of any changes.

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to processing your transaction

We require this information to process your transaction, understand your needs and provide you with a better service.

We may also use the information for:

  • Internal record keeping.
  • Improve our products and services.
  • Sending promotional emails about new products, special offers, events or other information which we think you may find interesting using the email address which you have provided.
  • Customise the website according to your interests.

Disclosure of your information

We never sell or rent your information to third parties. However, we may share your information with selected third parties including marketing platform providers, merchant service providers; suppliers and sub-contractors for the performance of any contract we enter into with them or you. We also share your information with analytics and search engine providers that assist us in the improvement and optimisation of our Site.

In the event we sell our business or asset, we may share your information with the buyer and we will use reasonable efforts to procure that the buyer uses it in a manner that is consistent with this Privacy Policy. We may also share your information with any third party if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any of our terms and conditions, including our Website Terms of Supply; or to protect the rights, property, or safety of Adams & Mack, our customers, or others. This includes providing information for purposes of fraud protection.

How long we keep you data

We will not retain your personal data for longer than is necessary to fulfil the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing. Information relating to orders is retained for as long as required under English law. Information for marketing may be retained until you unsubscribe.

Where and how we store your data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on secure servers. The data that we collect from you may be processed by staff operating outside the UK. These suppliers include our international shipping/delivery partners as well as marketing and e-commerce platforms. Such staff maybe engaged in, among other things, the fulfilment of your order and the processing of your payment details. By submitting your personal data, you agree to this transfer, storing or processing.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. For example, credit card details are encrypted after data entry and are not stored on our systems after use.

From time to time our website may contain links to other websites of interest. Once you have used these links to leave our site, we do not have any control over that other website and are not responsible for the protection and privacy of any information that you provide whilst visiting such sites.

Such sites are not governed by this Privacy Policy and will have their own privacy policies which you should refer to. Any payments you make through our chosen third party payment providers will be handled in accordance with their own security standards.

Contact

If you have questions, comments or requests regarding this Privacy Policy, contact us at customercare@adamsandmack.com or Data Protection, Adams & Mack Ltd, South Devon House, Babbage Road Industrial Estate, Totnes, Devon TQ9 5JA.

You may also lodge a complaint with the UK data protection regulator, the Information Commissioner, should you be dissatisfied with the way we handle your personal data.