Terms and Conditions

We are Adams and Mack Ltd. Our details are:- address: South Devon House, Babbage Road Industrial Estate, Totnes Devon TQ9 5JA telephone: +44 (0)1364 649005, email: enquiry@adamsandmack.com, VAT Number: GB 407 302 436, company registration number: 13863331, registered in England and Wales at: 30 Fore Street, Totnes, Devon TQ9 5RP UK.

These terms and conditions are a legal agreement between us and apply to your use of our website (www.adamsandmack.com) including the sale of retail goods to customers. You must read, agree with and accept all the terms and conditions contained in this agreement and our privacy policy.

Acceptance of your order

All orders placed by you are subject to our acceptance. We reserve the right at all times and at our sole discretion to refuse to accept an order for any reason and without liability to you.

Orders may only be placed by individual customers and corporations purchasing goods other than for resale. (Wholesale customers should contact us direct at trade@adamsandmack.com)

After you have placed the order with us, we will send you an order confirmation by email with your order number and details of the product you have ordered.

Our products

Products may vary slightly from the pictures shown on our website. The images of the products on our website and/or our promotional literature are for illustrative purposes only. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website may have a slight variation, which adds to the product’s individual character and beauty. The product packaging is also handmade and may vary from that on the images on our website.

Trademarks, copyright, intellectual property

The Adams and Mack trademark remains the exclusive property of Adams & Mack Ltd. The trademark is protected by International and UK Copyright and other Intellectual Property laws. All designs of products are exclusive to Adams and Mack and are registered in the UK with the Intellectual Property Office.

Placing your order online

Before you submit your order you will be given the opportunity to review your selection, check the total price of your order and correct any errors. Your order represents an offer by you to purchase products. If products shown on our website are not available or are incorrectly priced or incorrectly described, we shall not be obliged to sell you such products. We reserve the right to change at any time and without any previous notice the items offered on our website.

It is important that you check carefully the number of goods that you order from us. We will deliver what you order. Whilst you have a right of cancellation you must pay for the delivery costs back to us.

Placing your order by telephone

You may also order from us by telephone. You can ring us Monday to Friday from 0930 to 1730 GMT. We are closed at weekends, Bank and public holidays.

If you provide us with an email address, we will follow the same procedures as for online sales but if not we reserve the right to follow an alternative process, which you will be advised of when you call. In either case acceptance of your order and a contract of sale between us is not formed until payment in full has been received and cleared.

Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.


All product prices on the website include VAT @ 20% but exclude delivery charges which are detailed separately.

Please note that on all orders placed for delivery outside the UK it is the customer’s responsibility to pay any subsequent import duties that may be applicable for deliveries within their own countries.

We may change the prices on the website at any time and without any notice.

We try to ensure that all prices given on the site are correct. However, mistakes can occur. If we have quoted an incorrect price on the site and if the correct price is lower than that quoted, we will automatically assume that you wish to continue with your order. However, if the correct price is higher than that originally quoted, we will contact you to ask if you still want to order the goods.

Payment terms – you confirm that you are authorised to use the credit card/debit card whose details you enter. All credit /debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order. Furthermore, we will not be liable for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal. We have no responsibility for your bank or card issuer charging you as a result of our processing of your credit /debit card payment in accordance with your order.


Where there is a delay in the supply of goods you have ordered, we will advise you as soon as possible. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect. Please note that we cannot deliver to PO boxes. (There are some delivery restrictions on where we can deliver and these will be given to you on request.) The title of the products will be transferred to you on delivery. Once a product has been received by you, all risk of damage to or loss of the product will pass to you.

Delivery charges as posted on our website will be added to your order.

Returns and exchanges policy

For goods bought online we have a 14-day returns policy – we hope you will be totally satisfied with anything you buy from our website. If, for any reason you are unhappy with your purchase, you can return it unused within 14 days of the date of dispatch. The date the items were dispatched to you by us will be detailed in the documentation with your order. All items which you wish to return must be returned in their original packaging or equivalent with their labels intact.

The refund can only be made to the card used when paying for the order. We will email you as soon as possible once we have received the goods back from you. Additionally, we will place a credit to the credit/debit card used to purchase the goods normally within 14 days of receipt of the goods by us.

Returns procedure

Please contact us at customercare@adamsandmack.com before returning the item. Please wrap your parcel securely to avoid damage in transit back to us. We advise customers to reuse the packaging that the order was supplied in. Please note we cannot accept an item for a refund if it has been damaged in transit to us. We recommend that you obtain proof of posting.